Last Updated: 18 September 2026

Welcome to the website of FirmSynergy Sdn Bhd (“FirmSynergy”, “we”, “us”, or “our”).

These Terms of Use govern your access to and use of the FirmSynergy website and its content. By accessing or using this website, you agree to be bound by these Terms of Use.

If you do not agree with these terms, please do not use the website.

1. About This Website

The FirmSynergy website is provided primarily for informational and business communication purposes.

The website may contain information about:

• FirmSynergy and its business activities;

• Industrial and oil & gas services;

• Technical capabilities;

• Projects and past project experience;

• Products, technologies, and solutions;

• Company information;

• News and updates; and

• Contact and business enquiry information.

The information presented on this website is intended to provide general information about FirmSynergy and does not necessarily constitute an offer, quotation, contract, or binding commitment.

2. Use of the Website

You may access and use this website for lawful purposes.

You agree not to:

• Use the website for any unlawful or fraudulent purpose;

• Attempt to gain unauthorised access to the website, its systems, servers, or databases;

• Interfere with or disrupt the operation or security of the website;

• Introduce malicious software, viruses, or other harmful material;

• Attempt to reverse engineer, modify, or exploit the website or its underlying systems;

• Scrape, harvest, or systematically collect information from the website without permission;

• Misrepresent your identity or affiliation when communicating with FirmSynergy; or

• Use website content in a manner that infringes the rights of FirmSynergy or any third party.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms of Use have been violated.

3. Website Content

We make reasonable efforts to ensure that information published on this website is accurate and current.

However, website content may contain errors, omissions, outdated information, or information that is subject to change.

FirmSynergy does not guarantee that:

• All information is complete or accurate;

• Information is always current;

• The website will always be available or uninterrupted;

• The website will be free from errors or defects; or

• The website or its servers will always be free from viruses or other harmful components.

We reserve the right to modify, update, remove, or discontinue any website content or functionality without prior notice.

4. Services and Project Information

Descriptions of services, capabilities, projects, equipment, technologies, and technical solutions appearing on this website are provided for general informational purposes.

References to past or present projects do not necessarily mean that the same services, equipment, personnel, specifications, conditions, or capabilities will be available for every future project.

Any actual engagement with FirmSynergy will be governed by the applicable quotation, proposal, purchase order, contract, service agreement, or other written agreement between the relevant parties.

In the event of any conflict between information on this website and a signed written agreement, the applicable written agreement will prevail.

5. No Professional or Contractual Advice

Information on this website should not be interpreted as professional engineering, technical, operational, financial, legal, safety, or other professional advice.

Visitors should obtain appropriate professional advice and conduct their own assessment before making decisions based on information obtained from this website.

Technical services and recommendations may depend on site conditions, equipment specifications, operating environments, applicable standards, and other project-specific factors.

6. Intellectual Property

Unless otherwise stated, the content of this website is owned by or licensed to FirmSynergy and is protected by applicable intellectual property laws.

This includes, where applicable:

• Company names and branding;

• Logos;

• Text;

• Photographs;

• Graphics;

• Illustrations;

• Videos;

• Technical descriptions;

• Website design;

• Layout;

• Software; and

• Other materials appearing on the website.

You may view and access website content for your personal or legitimate business reference.

You must not reproduce, republish, distribute, modify, sell, commercially exploit, or otherwise use substantial portions of the website content without prior written permission from FirmSynergy or the applicable rights holder.

7. Trademarks

FirmSynergy’s name, logo, branding, and other marks appearing on this website may constitute trademarks or other protected intellectual property.

Nothing on this website grants you any licence or right to use these marks without prior written permission.

Third-party trademarks, company names, logos, or product names appearing on this website remain the property of their respective owners.

8. Images and Project Materials

Images displayed on the website may represent FirmSynergy’s services, equipment, project environments, technical activities, or illustrative examples.

Unless expressly stated otherwise, images should not be interpreted as representing identical equipment, site conditions, project specifications, or results for every engagement.

Unauthorised reproduction or commercial use of photographs, graphics, or other visual materials is prohibited where such materials are owned by FirmSynergy or protected by third-party rights.

9. Third-Party Websites

This website may contain links to websites or services operated by third parties.

These links are provided for convenience or additional information.

FirmSynergy does not control and is not responsible for the content, availability, security, privacy practices, or terms of use of third-party websites.

Accessing third-party websites is at your own discretion and risk.

10. User Submissions and Enquiries

If you submit information, comments, documents, or other materials to FirmSynergy through the website, you are responsible for ensuring that you have the necessary rights and authority to provide that material.

You agree not to submit material that:

• Is unlawful or fraudulent;

• Infringes intellectual property or other rights of another person;

• Contains malicious software;

• Contains confidential information that you are not authorised to disclose; or

• Is otherwise inappropriate for submission through the website.

Submitting an enquiry through the website does not automatically create a contract, business relationship, quotation, offer, or acceptance between you and FirmSynergy.

11. Confidential Information

The website itself is not intended to serve as a secure channel for transmitting confidential, proprietary, commercially sensitive, or highly sensitive information.

If you need to provide confidential project or business information, please contact FirmSynergy first to determine an appropriate method of communication.

12. Availability and Website Changes

We may suspend, modify, restrict, or discontinue all or part of the website at any time, including for maintenance, security, upgrades, technical reasons, or business purposes.

We are not required to provide advance notice of temporary or permanent changes to the website.

13. Limitation of Liability

To the maximum extent permitted by applicable law, FirmSynergy and its directors, officers, employees, representatives, contractors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or other loss or damage arising from or relating to:

• Your use of or inability to use the website;

• Reliance on information published on the website;

• Errors or omissions in website content;

• Website interruptions or unavailability;

• Security incidents beyond our reasonable control;

• Viruses or other harmful components; or

• Third-party websites or services accessed through links on the website.

Nothing in these Terms of Use is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless FirmSynergy, its directors, officers, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the website or your violation of these Terms of Use.

15. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

Please refer to the Privacy Policy for further information.

16. Changes to These Terms

FirmSynergy may revise these Terms of Use from time to time.

Updated terms will be published on this page together with the revised “Last Updated” date.

Your continued use of the website after updated terms are published constitutes your acceptance of the revised Terms of Use.

17. Severability

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to apply.

18. Entire Agreement

These Terms of Use, together with the Privacy Policy and any other notices expressly incorporated into them, constitute the terms governing your use of this website.

They do not replace or override any separate written contract, quotation, proposal, purchase order, service agreement, or other agreement entered into between FirmSynergy and its customers or business partners.

19. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute relating to the use of this website shall be subject to the applicable jurisdiction of the courts of Malaysia.

20. Contact Us

If you have any questions regarding these Terms of Use, please contact:

FirmSynergy Sdn Bhd
Kota Kinabalu, Sabah, Malaysia

Please use the official contact details provided on our website for enquiries.