Last Updated: 18 September 2026

FirmSynergy Sdn Bhd (“FirmSynergy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related online services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About FirmSynergy

FirmSynergy Sdn Bhd is an industrial and oil & gas service provider based in Malaysia. Our website provides information about our company, services, projects, capabilities, and provides ways for visitors to contact us.

2. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, including when you:

• Submit an enquiry or contact form;

• Request information about our services;

• Submit your name, company name, email address, telephone number, or other contact details;

• Communicate with us by email or through other channels linked from our website; or

• Provide information in connection with a business enquiry or potential business relationship.

Depending on how you interact with our website, the information provided may include:

• Name;

• Company or organisation name;

• Email address;

• Telephone number;

• Job title or position;

• Information contained in your enquiry or message; and

• Any other information you choose to provide.

You are not generally required to provide personal information simply to browse our website.

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, security services, analytics tools, or other third-party services.

This information may include:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited;

• Date and time of access;

• Referring website or page; and

• General website usage information.

This information is generally used for website operation, security, diagnostics, performance monitoring, and improving our website.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help a website remember certain information and understand how visitors use the website.

We may use cookies for purposes such as:

• Essential website functionality;

• Security;

• Remembering preferences;

• Understanding website traffic and usage;

• Improving website performance; and

• Analytics or other website functionality provided by third-party services.

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and requests;

• Communicating with you about our services;

• Providing information requested by you;

• Following up on business enquiries;

• Managing potential or existing business relationships;

• Improving our website and services;

• Monitoring website performance;

• Detecting, preventing, and addressing security or technical issues;

• Complying with applicable laws and regulatory requirements; and

• Protecting our legal rights and interests.

We will only use personal information for purposes that are reasonably necessary in connection with our business and the operation of our website.

6. Disclosure of Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our website and services.

This may include disclosure to:

• Our employees, officers, and authorised representatives;

• Professional advisers and service providers;

• Website hosting, security, analytics, email, or technology providers;

• Contractors or business partners where necessary to respond to an enquiry or provide requested services; and

• Government authorities, regulators, courts, or other parties where disclosure is required or permitted by law.

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf provide appropriate safeguards.

7. Third-Party Services and Links

Our website may use or link to third-party services, platforms, websites, or social media services.

These third parties may have their own privacy policies and terms of use. FirmSynergy is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the relevant privacy policies before providing personal information to any third party.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to enquiries;

• Maintain appropriate business records;

• Meet legal, regulatory, accounting, or reporting requirements;

• Resolve disputes; and

• Protect our legitimate business interests.

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our applicable policies and legal obligations.

10. Your Rights

Subject to applicable Malaysian laws and regulations, you may have rights in relation to your personal information, including rights to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete personal information;

• Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions; and

• Make enquiries or complaints regarding our handling of personal information.

Requests may be subject to applicable legal requirements, verification procedures, and reasonable administrative considerations.

11. Children’s Privacy

Our website is intended primarily for businesses, professionals, and general visitors. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us through our website, please contact us so that we can take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page together with the revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information we hold about you, please contact FirmSynergy Sdn Bhd through the contact details provided on our website.

FirmSynergy Sdn Bhd
Kota Kinabalu, Sabah, Malaysia

For privacy-related enquiries, please use our website’s contact form or the official contact details published on our website.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Malaysia.